Refunds

Distance selling contract
Download the form here.

According to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014 and 10/2016 – another law), purchases through our sales website www.prodajaslika.org are considered distance sales. The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the goods were handed over to him . When canceling, the customer may or may not state the reasons for canceling. The form/Declaration of withdrawal from the contract produces legal effect from the day it is delivered to the merchant. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The money is returned to the customer upon receipt of the goods, after it has been determined that the goods are undamaged and correct. The buyer is obliged to return the goods without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiration of the 14-day period from the day he sent the cancellation statement, the goods can no longer be returned. When returning the goods, it is mandatory to return them in a correct and undamaged condition, and the invoice must be attached. Upon receipt of the goods, it will be determined whether they are correct and undamaged. The buyer is responsible for the malfunction or damage of the goods that occurred during the period when the product was with the buyer and where the damages were caused as a result of handling in a way that is not adequate, i.e. exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the goods are defective or damaged due to the buyer’s fault, the price will be refunded and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receiving the goods in good condition. The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a damaged or wrong product.