- +381 11 3110316
- Bulevar dr. Zorana Đinđića 44a, 11070 Novi Beograd
Dear customers, please read the Privacy Policy carefully before concluding your order. This notice explains the types of personal data we collect, how we use it, with whom we share it and how we protect your data. The privacy and use policy of this site, prodajaslika.org, serves to let you know what information we collect and under what conditions, so that you can to control.
User privacy protection is defined by the law on personal data protection. Personal data is any data relating to a natural person whose identity is determined or determinable, directly or indirectly, in particular on the basis of an identity marker, such as name and identification number, location data, identifiers in electronic communication networks or one, i.e. more features of his physical, physiological, genetic, mental, economic, cultural and social identity. The Law on Protection of Personal Data (“Official Gazette of RS”, No. 87/2018), hereinafter referred to as “the Law”) applies and represents the legal basis for data protection and defines the conditions for processing your collected data. Users access the website www.prodajaslika.org and it is very important to us that you read this information regarding the data we collect when you access our website. We value your privacy and take special care of the security of your personal data. For these reasons, with this Privacy Policy, we would like to inform you about the collection, use, nature and scope of processing of your personal data by Galerija Španac, street, Bulevar Zorana Đinđića 44a, MB: 60334706 (hereinafter “Galerija Španac” or “we”). .
Use of Your Information
Gallery Španac recognizes the importance of protecting the privacy of your personal and financial information. Strict security measures have been introduced so that we can adequately protect your data. When you use the website (www.prodajaslika.org), Galerija Španac collects your specific data. When you register on the Galerija Španac website, in order to use our online store or sign up for the Newsletter, you must give us your consent to the processing and use of your personal data in accordance with this Privacy Policy.
What data do we collect from you?
Galerija Španac collects personal data of website visitors who register and leave their information, i.e. who use our online store. Additionally, we use cookies that track IP addresses so that we can improve our services and your shopping experience. Your name, gender, date of birth, shipping address, email address and phone number are included in the data we collect. Please note that we do not collect data related to your racial or ethnic origin, political opinion, religious or philosophical belief or trade union membership, nor do we process genetic data, biometric data, data related to health, sex life or sexual orientation. For your security, we also keep an encrypted record of your password for logging in to our site. Please note that we do not collect personal information from anyone under the age of eighteen. If you are under the age of eighteen, please ask your parents or guardians to register and then use the online shopping options. Please do not leave any personal data on your own if you are under the age of eighteen.
You use your personal data when registering on our site, managing our web services, and/or executing any orders you request on our site. We will use e-mail communication only if you approve it when entering your personal data. Otherwise, we may use your information only to monitor our work and thus improve our services or communicate with you solely in your interest.
Protection of your data
Any type of sale, rental and disclosure of data – personal name, address, email address and other information of our customers to a third party outside of our Gallery Španac is prohibited. Your personal information may be processed by third parties solely for the purpose of assisting with changes to the prodajaslika.org website and is subject to strict contractual confidentiality obligations.
We reserve the right to share your information within our gallery, but so that you can receive notifications about items that may be of interest to you. We may disclose your data only if required by law or in connection with a legal request or process. If Galerija Španac is purchased by another entity, the gallery’s website information may be available to the new entity.
Truthfulness of data
By accepting the Privacy Policy, you guarantee that the personal data you leave on our site is true, accurate, reliable and current in all respects. Additionally, by accepting, you agree that you will not impersonate another person or use a false name or a name that you are not authorized to use.
By accessing and using our site, you consent to the collection, use and disclosure of your information as set forth in this Privacy Agreement. Galerija Španac reserves the right to occasionally update its Privacy Policy, and it is up to you to follow the changes on our website. You will be notified of any changes to the Privacy Policy by email.
If you are registered on our site and want to delete your registration and personal data from our database, please contact us.
Protection of confidential transaction data
Storing your data
Your personal data, which was collected based on the creation of your account or by collecting data based on consent, will be stored until the moment of deleting your user account or until you withdraw your consent. We will delete data collected based on your consent even before withdrawing consent if the purpose for which we collected the data has been achieved. The request for deletion and revocation of consent does not affect the admissibility of the processing that was carried out on the basis of consent before the revocation. We may store your data even after withdrawing consent or after the purpose has been fulfilled, in situations where it is necessary to fulfill our legal obligation (e.g. the Accounting Act and the like) or to submit, exercise or defend a legal claim.
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, currently the most modern cryptographic technology. The security of personal and financial data during online shopping is guaranteed by the payment card processor, OTP Banka Beograd, which is why the payment process is performed exclusively on the bank’s website. Payment card data is not available to our system, but only to the bank’s system.
User privacy protection
We are conscientiously committed to protecting the privacy of all our customers. We collect only necessary, basic data about customers and users and data necessary for business operations and user information in accordance with good business practices and with the aim of providing quality service. Customers retain the option to be deleted from our database. Personal data about customers is available only to employees who need this data to perform their work. All employees and business partners are responsible for respecting the principles of privacy protection.
Data security
Galerija Španac uses appropriate security measures in order to adequately protect the information you provide to us.
Contact
If you have any questions or concerns regarding the Privacy Policy, please send us an e-mail at galerijaspanac@gmail.com or call us at 011/311-0316 or 064/113-6593. We want to provide you with the best possible user experience. We hope that the above sections will answer your questions, otherwise, feel free to contact us.
3. Terms of use
Terms of use
Please read these Terms of Use carefully before using the website www.prodajaslika.org
By accessing or using the pages of our online store, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you will not be able to access the order-purchase of products offered by our online store.
General terms of purchase
The terms of use define the basic rules of shopping in our online store Galerija Španac at www.prodajaslika.org. The user accepts the use of the website www.prodajaslika.org exclusively for his own use. The user is strictly prohibited from using specialized programs (robots, crawlers) to download content, as well as any hacker attacks aimed at disabling the Internet store. This and any other use that is not in accordance with positive legal regulations is considered a violation of the rules and is subject to legal action.
Online shopping:
If you have decided to buy a particular work of art, click the buy button, fill in the form with your data and follow the further instructions. After that, we will send you an email with the confirmation of your order and its number. When your payment is recorded on our account, by fast courier with delivery or personal delivery, your desired work of art will be in your home. We are at your disposal for any other option, and if you wish, we can contact you and agree on your purchase.
Ordering:
All products displayed on the pages of www.prodajaslika.org can be ordered online 24 hours a day, 7 days a week. Buyers in the territory of Serbia can order the desired items quickly and easily at the address galerijaspanac@gmail.com
The prices of the works of art on the www.prodajaslika.org page are listed in dinars, euros and dollars. The prices in dinars do not include VAT because the Španac Gallery is not in the VAT system.
Galerija Španac reserves the right to cancel an order within 48 hours, from the registration of the order. This applies to situations when the gallery considers that it cannot meet the delivery deadlines for objective reasons.
The Gallery reserves the right to refuse an order from a customer with a previous history of questionable orders.
Payment methods:
Galerija Španac provides you with simple and safe payment methods. It’s up to you to choose.
1. Payment in advance via account, direct debit, bank transfer and general payment order.
Citizens of Serbia can make the payment in dinars to our dinar account.
RSD dinar account number: 325-9500600046067-74, Vojvođanska banka, OTP group, Belgrade
Citizens outside the territory of Serbia can make the payment in euros to our foreign currency account.
Foreign currency account number EUR: RS35325960160000686111, Vojvođanska banka, OTP group, Belgrade
Citizens outside the territory of Serbia can make the payment in dollars to our foreign currency account.
USD currency account number: RS35325960260000120984, Vojvođanska banka, OTP group, Belgrade
The total amount, based on the proforma invoice, must be paid into our bank account. You will receive detailed information that must be specified on the payment slip or transfer order via e-mail, after confirming the order. We will send the proforma invoice and payment instructions to your e-mail address. We emphasize that transfer costs and bank charges are borne by the buyer. After recording your payment, the artwork or works from the purchase order are packed and sent to your address, unless otherwise defined by our agreement.
2. Borrowing.
This applies to the purchase of works of art of lesser value (up to 50,000 dinars)
Cash on delivery means payment of the amount of the artwork from the purchase order upon collection of the shipment.
Payment is made in cash to the courier who brought you the package.
Payment slip
Payment by money order implies that you can pay for your order by direct payment at any post office or bank. You will receive the detailed information that must be provided on the payment slip by e-mail immediately after the confirmation of the order by our support service. After registering your payment, the goods will be sent to the selected delivery address.
Electronic payment
Electronic payment means that you can pay for your order through an electronic banking application. You will receive the detailed data that must be specified on the transfer order by e-mail immediately after the confirmation of the order by our support service. After registering your payment, the goods will be sent to the selected delivery address.
Payment by credit or debit card
Payment by credit or debit card means that you can pay for your order with a credit or debit card that supports online payments. Check with the bank that issued the card whether your card supports payment via the Internet. After registering your payment, the goods will be sent to the selected delivery address.
3. Payment in installments.
Payment in cash in installments or citizens’ checks
The method of purchase in installments is determined by the buyer himself, and the payment is made in person in the gallery in cash or citizen’s checks as agreed and at the scheduled time of installment payment.
After payment of the agreed installments, the buyer takes over his artwork.
4. Payment in person at the Španac gallery
If you want to order a work of art online via the Internet or by e-mail, and you want to pay in our gallery, you can do so by contacting us after the online order at galerijaspanac@gmail.com or by phone at the Španac gallery. 011/311-0316, or 064/113-6593
The great convenience of paying at the Španac gallery is that we grant discounts for works of art on the spot, which can be up to 20%!
Delivery:
Galerija Španac can deliver your order to any address in Serbia.
The delivery time is 1 – 5 working days in accordance with the rules and methods of the courier service.
Goods are delivered for companies after registration of payment on the seller’s account. Goods are delivered exclusively on the territory of the Republic of Serbia, excluding AP Kosovo and Metohija. Delivery outside the territory of the Republic of Serbia is currently not possible.
The following postal services are available for delivery:
1. Post Express courier service of Serbia, www.postexpress.rs. It allows users to quickly and safely transfer shipments in domestic and international traffic (only for Slovenia, Croatia, Republika Srpska and Macedonia).
For more expensive paintings or for the purchase of several paintings, Galerija Španac personally delivers the paintings in Belgrade, around Belgrade, and mostly on weekends to your address.
The cost of transportation
Delivery is included in the price of the product and will not be charged additionally.
Warranty
Gallery Španac offers only original works of art. We guarantee that each artwork is truly the work of the signed artist and to this end we issue an official certificate that guarantees the authenticity, originality and ownership of the artwork. No digital processing was done on the photos shown on the website in order to eliminate irregularities of the artwork (removal of damage, scratches, etc.) and the colors in the photo and the colors of the artwork may differ somewhat due to different monitor calibrations. Each artwork is adequately packed to avoid damage during transport. According to the law on consumer protection, the buyer has the right to return the product in its original undamaged condition within 14 days from the day of receipt, whereby the buyer bears the costs of returning the product. Positive legal regulations are the basis for exercising all rights related to guarantees.
According to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014 and 10/2016 – another law), purchases through our sales website www.prodajaslika.org are considered distance sales. The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the goods were handed over to him . When canceling, the customer may or may not state the reasons for canceling. The form/Declaration of withdrawal from the contract produces legal effect from the day it is delivered to the merchant. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The money is returned to the customer upon receipt of the goods, after it has been determined that the goods are undamaged and correct. The buyer is obliged to return the goods without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiration of the 14-day period from the day he sent the cancellation statement, the goods can no longer be returned. When returning the goods, it is mandatory to return them in a correct and undamaged condition, and the invoice must be attached. Upon receipt of the goods, it will be determined whether they are correct and undamaged. The buyer is responsible for the malfunction or damage of the goods that occurred during the period when the product was with the buyer and where the damages were caused as a result of handling in a way that is not adequate, i.e. exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the goods are defective or damaged due to the buyer’s fault, the price will be refunded and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receiving the goods in good condition. The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a damaged or wrong product.
Your gallery Spanac
Cookies are pieces of information on each site that can be sent to your browser for the purpose of improving your online activities. We use cookies to determine which pages you have visited and how often, so that when you return to the site, you will have the best possible experience with us. For example, cookies allow you to save your password so that you do not have to re-enter it every time you visit our site.
Internet cookies (eng. cookies) are small text files (files) sent from the website that the user views and which are saved in the internet browser (eng. browser), that is, on the user’s computer itself. Every time the computer loads a website, the browser sends cookies to the server, informing it of the user’s previous activities. Cookies are designed to be a reliable website mechanism and can only be read by the web server on the domain that sent them to the user.
The main purpose of cookies is to provide you with conveniences that will save you time. The prodajaslika.org website uses cookies to make content search and product ordering more functional. We collect information about the products you have in your basket, previous views of our pages and logins to our site. Please note that cookies cannot damage your computer. Our servers collect encrypted data to ensure your complete comfort when visiting the store. With their help, we find out the content of your previous product searches and areas of interest. This way, during future reviews, we show you customized, relevant content and related products.
We do not store personal data, such as credit card data, unique citizen ID number, ID card number. At all times, Galerija Španac is committed to the privacy of your personal data, which will be used exclusively for the purpose of shopping on our website. In addition to the convenience that using cookies provides, they help us to identify possible errors in the operation of the program, correct them and be better for you. If you want to disable the use of cookies, you can do so in the settings of your browser (within this section, in the “cookies management” section, you can see how these options are turned on or off in certain Internet browsers).
With this information, we want to assure you that you do not have to worry about the privacy of your data while you are on our store’s website, and be sure that we are constantly working on numerous improvements when it comes to your privacy and security.
Most web browsers automatically accept cookies, but you don’t necessarily have to accept them. To disable cookies, you should access the “Help” section of your browser or read the information provided with your browser. Your visits to our site will be greatly improved if analytical cookies are enabled.
Complaints
Dear customers, if you want to file a complaint regarding the delivered package and products, please feel free to contact us. We strive to solve all possible defects without delay and in your favor. It is in our mutual interest to answer all your questions as soon as possible, so that solving your problem does not take longer than expected. Please inspect the package carefully in front of the courier immediately upon delivery and if you notice any damage, take a picture of the damaged package that arrived at your address. It is very important that you immediately report any damage that occurred during transport and is visible on the package to the courier who will deliver the goods to you, as well as Gallery Spanac.
We are at your disposal at any time.
What is not considered a reason for lodging a complaint
The defect in the product occurred after collection, as a consequence of your action or case, i.e. the risk of accidental failure or damage to the product after the moment when the product was handed over to the consumer or a third party designated by the consumer, is borne by the consumer, and this is not a reason to file a complaint. That is why we advise that if the package arrived damaged, take a picture or photograph it, and after opening it, if it is found to be damaged, Galerija Španac is not responsible for the resulting damage.
Contact for complaints
We will be happy to answer all questions related to the procedure and processing of complaints. You can send your inquiry to galerijaspanac@gmail.com or call us at 011/311-0316
Distance selling contract
According to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014 and 10/2016 – another law), purchases through our sales website www.prodajaslika.org are considered distance sales. The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the goods were handed over to him . When canceling, the customer may or may not state the reasons for canceling. The form/Declaration of withdrawal from the contract produces legal effect from the day it is delivered to the merchant. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The money is returned to the customer upon receipt of the goods, after it has been determined that the goods are undamaged and correct. The buyer is obliged to return the goods without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiration of the 14-day period from the day he sent the cancellation statement, the goods can no longer be returned. When returning the goods, it is mandatory to return them in a correct and undamaged condition, and the invoice must be attached. Upon receipt of the goods, it will be determined whether they are correct and undamaged. The buyer is responsible for the malfunction or damage of the goods that occurred during the period when the product was with the buyer and where the damages were caused as a result of handling in a way that is not adequate, i.e. exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the goods are defective or damaged due to the buyer’s fault, the price will be refunded and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receiving the goods in good condition. The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a damaged or wrong product.
Disclaimer
Upon receipt of the form for unilateral termination of the contract, you will immediately receive a notification of receipt of the form for termination of the contract, together with instructions for returning the goods. The cost of returning the goods is borne by the buyer. Data privacy statement: The data you provide in this form is used to record changes in traffic (filling in a correction order). Galerija Španac will not use the data for other purposes.
Delivery:
Galerija Španac can deliver your order to any address in Serbia.
The delivery time is 1 – 5 working days in accordance with the rules and methods of the courier service.
Goods are delivered for companies after registration of payment on the seller’s account. Goods are delivered exclusively on the territory of the Republic of Serbia, excluding AP Kosovo and Metohija. Delivery outside the territory of the Republic of Serbia is currently not possible.
The following postal services are available for delivery:
1. Post Express courier service of Serbia, www.postexpress.rs. It allows users to quickly and safely transfer shipments in domestic and international traffic (only for Slovenia, Croatia, Republika Srpska and Macedonia).
For more expensive paintings or for the purchase of several paintings, Galerija Španac personally delivers the paintings in Belgrade, around Belgrade, and mostly on weekends to your address.
The cost of transportation
Delivery is included in the price of the product and will not be charged additionally.
Warranty
Gallery Španac offers only original works of art. We guarantee that each artwork is truly the work of the signed artist and to this end we issue an official certificate that guarantees the authenticity, originality and ownership of the artwork. No digital processing was done on the photos shown on the website in order to eliminate irregularities of the artwork (removal of damage, scratches, etc.) and the colors in the photo and the colors of the artwork may differ somewhat due to different monitor calibrations. Each artwork is adequately packed to avoid damage during transport. According to the law on consumer protection, the buyer has the right to return the product in its original undamaged condition within 14 days from the day of receipt, whereby the buyer bears the costs of returning the product. Positive legal regulations are the basis for exercising all rights related to guarantees.
Statement on conversions – All payments will be made in dinars (RSD). If payment is made with payment cards issued by foreign Banks, the transaction amount in dinars will be converted into the Bank’s settlement currency (EUR) according to the exchange rate of the National Bank of Serbia. When debiting your payment card, the already converted amount will be converted into your local currency, according to the exchange rate applied by payment card operators.
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